Food 8- Drink
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KNOW YOUR RIGHTS
We’re not a nation of complainers, but diners have rights as consumers. Words: Ruth Hedges
The number one rule of thumb for all problems - from a fly in the , SOup to corked wine — is to speak up straight away. Usually you will be allowed to exchange the offending dish or drink for something else. Alternatively. the price can be deducted from the final bill. If matters can't be resolved you are entitled to pursue the case through legal avenues. although it may be more cost and effort than it's worth. Try to negotiate a settlement there and then. Bookings are a two-way street. When making a reservation you enter into a binding contract. If yOu arrive to find the tables full, you are entitled to claim any expenses such as travel costs. Likewise. if you book and don't show up. the restaurant can make a claim for the expense of keeping a table unoccupied. Most good l restaurants will try to work things out with the offer of a complimentary drink for any delay. But eQLially always remember to cancel a table or let them know if you are running late. l Any automatic additions to a bill — such as service or cover I charges and VAT — should be displayed clearly on the menu. If they're not and you are confronted with hidden costs at the end of a meal. you're within yOur rights to refuse to pay them. Optional service charges added to a bill are just that: optional. If you were disappointed you shOuld score out and pay less or nothing. Conversely. you can leave more. I For more information contact the Trading Standards Agency (www. tradingstandardsgov. uk), the Office of Fair Trading (0845 722 44 99) or your local Citizens Advice Bureau. Thanks to all these organisations for their help with this article.
5pm The best dining deals in town
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1 12 THE LIST 3-1 Apr *8 Ma» .7003
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Sunday Lunch
()7; Sunday afternoon our cbefi prepare
w a superb and innovative menu. Relax
and enjoy a wonderful fimr-course lune/7 and a glass of fizz.
Excellent value at £17. 95 per person.
12 Ashton Lanc Tel 0141-334 5007